Common Issues & Solutions
Issue | Cause | Solution |
|---|---|---|
Cannot log in | Wrong credentials, expired password, or SSO issues | Use Forgot Password to reset. If SSO is enabled, contact IT for account reset. |
Missing data | Filters applied or insufficient permissions | Clear filters. If still missing, check with your admin for access rights. |
Slow performance | Weak internet connection, outdated browser, or large data load | Test internet speed, update your browser, and close unused tabs. If issue persists, contact IT. |
Error: “Permission Denied” | User role does not allow access | Contact admin to adjust your permissions. |
Import errors (CSV) | File format not matching template | Download the latest import template and reformat your file. |
Multi-Factor Authentication not working | Authenticator app out of sync | Resync your app or request a temporary bypass from IT. |
Warning: If none of the solutions work, contact Good Software Support at support@goodsoftware.com.
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Frequently Asked Questions
Q: Can I access WiseApp from my phone?
A: Yes, WiseApp supports mobile browsers. Some advanced reporting features may not be fully optimized on smaller screens.
Q: How often is my data saved?
A: Data is auto-saved in real-time. You can also manually save at any point.
Q: Can I undo a change after editing a customer profile?
A: Yes, you can revert to a previous version of the record by checking the Activity History.
Q: How secure is WiseApp?
A: WiseApp uses enterprise-grade encryption (AES-256) and supports multi-factor authentication. Data is stored in compliance with GDPR and other major regulations.
Q: Can I customize lifecycle stages?
A: Yes, administrators can rename or add new stages under Admin Settings > Lifecycle Configuration.
For a full list of FAQs, visit the WiseApp Knowledge Base.