Common Issues and Solutions
Issue | Possible Cause | Suggested Action |
|---|---|---|
Device does not power on | Power supply disconnected or faulty | Check power wiring and fuse; verify voltage |
Status LEDs do not light up | Faulty device or no power | Verify power; reset device; contact support |
Network communication failure | Incorrect IP or cabling issue | Check network settings and cables |
Inputs not responding | Wiring issue or configuration error | Verify wiring; check input config in software |
Outputs do not activate | Load issue or configuration problem | Check output wiring; verify output config |
Firmware update fails | Interrupted update or incompatible version | Retry update; ensure correct firmware file |
Device overheating | Insufficient ventilation | Check clearance and cooling |
Diagnostic Tools
FactoryCore Config Tool: Provides live status, error logs, and configuration validation.
LED Indicators: Refer to the LED status table in the User Guide for error diagnostics.
Multimeter: For verifying voltage and continuity on power and signal lines.
When to Contact Support
Persistent hardware faults after restart.
Firmware update issues not resolved by retrying.
Complex network integration problems.
Safety system malfunctions.
Note: When contacting support, provide device serial number, firmware version, and a description of the issue with troubleshooting steps already taken.